Рекомендовано магистрантам факультета прикладной математики, информатики и механики и факультета компьютерных наук. 2 Unit I. Correspondence 1. <...> Read the tips on writing correspondence in English. <...> Points to remember: Letters Many of these points apply to faxes and emails as well. 1) The layout and presentation of your letter are important as they give the recipient the first impression of your company’s efficiency. 2) Write both the sender’s and the recipient’s address in as much detail as possible and in the correct order. 3) Make sure you use the recipient’s correct title in the address and salutation. <...> If in doubt as to whether a woman is single or married, use Ms. 4) Do not write the month of the date in figures. 5) Choose the correct salutation and complimentary close: Dear Sir / Madam with Yours faithfully Dear Mr / Ms Brown with Yours sincerely 6) Make sure your references are correct. 7) Make sure your signature block tells your reader what he or she needs to know about you. <...> Faxes 1) Fax is an open system, so it should not be used for confidential correspondence. 2) Write clearly when sending handwritten messages. 3) Faxes are copies, and cannot be used when original documents are required. 4) Prepare your transmission carefully before you send it. 5) In general, the language of faxes is much like that of letters, although faxes can be briefer and more direct, like email messages. <...> Email is especially useful for short messages and for everyday correspondence (e.g. setting up a meeting, passing on information, and making or replying to a request). 2) Email addresses usually give the name of the person or department, then the @ (at) symbol, followed by the name of the company or institution, and finally, the domain names, which indicate the type of organization and the country from which the message was sent. 3 3) The language of emails can be quite informal, but if you do not know the recipient well, it is better to keep to the usual writing conventions. <...> You can become more informal <...>
English_guide_for_IT_specialists.pdf
МИНИСТЕРСТВО ОБРАЗОВАНИЯ И НАУКИ РФ
ФЕДЕРАЛЬНОЕ ГОСУДАРСТВЕННОЕ
БЮДЖЕТНОЕ ОБРАЗОВАТЕЛЬНОЕ УЧРЕЖДЕНИЕ
ВЫСШЕГО ОБРАЗОВАНИЯ
«ВОРОНЕЖСКИЙ ГОСУДАРСТВЕННЫЙ
УНИВЕРСИТЕТ»
ENGLISH GUIDE
FOR IT SPECIALISTS
Учебно-методическое пособие
Составители:
Н. М. Шишкина
Н. И. Малыхина
Воронеж
Издательский дом ВГУ
2016
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Unit I. Correspondence
1. Read the tips on writing correspondence in English.
Clear, effective correspondence is an important part in running an efficient business,
and can establish good relations with partners. Unclear or confusing correspondence
can cause many problems and lead to poor relations between partners.
Points to remember:
Letters
Many of these points apply to faxes and emails as well.
1) The layout and presentation of your letter are important as they give the
recipient the first impression of your company’s efficiency.
2) Write both the sender’s and the recipient’s address in as much detail as
possible and in the correct order.
3) Make sure you use the recipient’s correct title in the address and salutation.
If in doubt as to whether a woman is single or married, use Ms.
4) Do not write the month of the date in figures.
5) Choose the correct salutation and complimentary close:
Dear Sir / Madam with Yours faithfully
Dear Mr / Ms Brown with Yours sincerely
6) Make sure your references are correct.
7) Make sure your signature block tells your reader what he or she needs to
know about you.
Faxes
1) Fax is an open system, so it should not be used for confidential correspondence.
2)
Write clearly when sending handwritten messages.
3) Faxes are copies, and cannot be used when original documents are required.
4)
Prepare your transmission carefully before you send it.
5) In general, the language of faxes is much like that of letters, although faxes
can be briefer and more direct, like email messages.
Emails
1) Email is a very fast and effective way to communicate, but there are areas
where it is preferable to use letters (e.g. personal and sensitive correspondence
or confidential correspondence). Email is especially useful for short
messages and for everyday correspondence (e.g. setting up a meeting, passing
on information, and making or replying to a request).
2) Email addresses usually give the name of the person or department, then
the @ (at) symbol, followed by the name of the company or institution, and
finally, the domain names, which indicate the type of organization and the
country from which the message was sent.
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use the wrong style, the letter will look odd, silly or impolite. Read the
phrases below and put F for formal and I for informal language.
1. We feel we must protest about … ______
2. I am writing to inquire about… _______
3. Well, I think that’s all for now._______
4. I would appreciate an early reply. _______
5. I am writing in connection with... _______
6. I thought I’d drop you a line to let you know….______
7. Why not pop up here to see us? ______
8. I’ve been meaning to write to you for ages. ______
9. I am sorry to inform you that… ______
10. Currently I am working at… _______
11. Please write soon and tell me your news. ______
12. Your presence is required at … ______
13. I’d love to see you again. ______
14. Drop by coffee sometime… ______
15. I’m looking forward to… ______
16. I look forward to … _______
17. Please indicate whether you will be able… ______
18. I hope the matter will receive your prompt…. ____
19. I’m writing to you from…. ____
20. I hope you find this information useful. _____
6. Read the informal and formal letters of apology (A and B) and fill in the
gaps by choosing one of the phrases below.
1) I am writing to
/ I want to tell
2) about / with regard to
3) say I’m sorry / apologise
4) I would like to express / I want you to know
5) I was really upset / I was most disappointed
6) let / allowed
7) meet / get together
8) soon
/ in the near future
9) amicable conversation / friendly chat
10) say again / reiterate
(A) Dear Agnes,
1) ________ you how sorry I am 2) ________ what happened last Friday.
I’ ve been meaning to 3) _________ since then, but I’ve been really busy and
didn’t have time. 4) ________ that I didn’t mean to hurt your feelings, and I’m
sorry that I did. 5) _______ after our argument, and I shouldn’t have 6) _______
myself get so carried away, but sometimes my temper gets the better of me.
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Why don’t we 7)________ sometime 8) _______ for a 9) _______ so that we
can work things out? How about next Saturday?
I hope you’ll be able to, and I just want to 10) ______ how sorry I am.
Love,
Carol
(B) Dear Ms Pearson,
1) ______you 2) ______ our last meeting. I wish to explain my behavior and
3) _______ for my conduct.
First, 4) ________ how grateful I am for the time and energy you put into helping
me make a decision about my career.
As you know 5) _______ by the rejection of my application to the graduate
programme last September, and although you offered me several alternatives to
pursue, I am afraid I 6) _______ my frustration to get the better of me. I hope that
we can 7) _______ again 8) ______ and have a more 9) ________ .
I wish to 10) _______ how sorry I am for my rude behavior last Monday.
Please accept my most sincere apologies.
Yours sincerely,
Clara Heath
7. Read the letter and match the parts of the letter (a–h) with the descriptions
(1–8) below.
a) Cardiff High School
Lladennis Road, Cyncoed
Cardiff, Wales
b) 11th April 2015
c) The Editor
Analitico
Tecopo, 3
24047 Madrid
Spain
d) Dear Sir/Madam,
e) We are writing to ask if can help us with our school project. We are doing a
survey of the major newspapers in the European Union to find out which computer
systems and desktop publishing programs they use.
f) We would be grateful if you could tell us which hardware, graphic design and
page Layout software you use at Analitico. Could you also tell us how long your
online edition has been running for? Thank you very much in advance.
g) We look forward to hearing from you.
h) Yours faithfully.
Judy Thompsom
Judy Thompsom, student representative
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1) _____ This should be included on the left hand side of the page, before the greeting.
2)
_____ It must be written below the sender’s address, separated from it by a space.
3) _____ If you have started the letter with the person’s name (e.g. Dear Mr Thompson)
then end with Yours sincerely. If you do not know the name of the recipient,
end with Yours faithfully.
4) _____ State the reason for writing: I am/We are writing to ….
5) _____ Make any requests or ask questions you need to: We would be grateful if
you could… Could you also….
6) _____ Request further contact, if necessary: We/I look forward to hearing from
you. / Please contact us by…
7) ______ Start with Dear Sir/Madam or Dear Mr/Mrs/Ms… use Ms if you are not
sure if the recipient is married or not. It is often best to use Ms, as Mrs can cause
offence.
8) _____ This is usually in the top right corner of the letter, but can be in the centre
if it is a printed letterhead.
8. Read the sentences in the reply to a job advertisement. These sentences
(a–f) are in the wrong order. Put them in the correct order (1–6).
Dear Sir/Madam,
a) (_____) I can be contracted by telephone on 0155753993 in the mornings or at
the above address.
b) (_____) I look forward to receiving your reply.
c) (_____) I am writing in reply to your advertisement in last Monday’s Evening
News.
d) (______) I have a working knowledge of Spanish and have recently passed the
University of Cambridge First Certificate in English examination.
e) (______) I will also complete a degree in Computer Science in June and will be
available for work immediately afterwards.
f) (_____) I would like to apply for the position of Senior Programmer you advertise.
Yours
faithfully,
James Brown
James Brown
9. Think of your ideal job and write a letter of application for it. If you prefer,
look on the Internet for real jobs and practice applying for those.
10. Complete a fax complaining about a laser printer which gives continuous
error messages when you try to use the printer. You also have problems with
installing the database. Use the phrases from the box below.
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• unacceptable •continuous error messages
•upgraded version of the database •complain about
FAX MESSAGE
To
Media Market Software supplies
From Helen Parker
Fax no 21 – 543 – 0750
Subject Faulty products
Date
Page/s 1
Dear Mr Johnson,
I am writing to 1) _______two products we received from your company three
days ago.
The laser printer gives 2) _________ when we try to print out our documents. 3)
____, the database program cannot be installed 4) ______ on the hard disk. We
find this 5) ______.
Please send us a 6) _______ and an 7) _______. We would also accept a 8)
______ of the cost.
Yours sincerely,
Helen Parkee
Helen Parker
Chief Buyer
11. Solve the clues and complete the crossword. The first letter of each word
has been given to help you.
Across
2. Each p_______ of the letter develops one specific area.
5. Check that you have the c_______ fax number.
7. Check that the paper on which your message is printed or written is s_______.
9. Check the manual of your fax machine to find out what f_______ it can perform.
10.
An e-mail address consists of a u___________ (or nickname) followed by an
@.
20 October 2014
•In addition • full refund
•successfully • new printer
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1a. Make sure you say everything you want to say, and in a l_______ sequence.
1b. Check what you have written when you have f________ writing.
3. Before we start writing a letter it is important to think about who we are
w______ to.
5a. To send and receive email you need a_______ to the Internet.
5b. You can pick up your email messages even when you are t________, via a
laptop or palmtop.
7. As faxes are copies of documents, they cannot be used when the o________
are required.
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