НАУЧНО-МЕТОДИЧЕСКИЕ ПРОБЛЕМЫ И НОВЫЕ ТЕХНОЛОГИИ ОБРАЗОВАНИЯ Tips to deal with engineering workplace conflicts б conflict resolution and personal development expert, Portland State University, USA Workplace conflict may include disputes between peers, supervisor-subordinate conflict, or intergroup disputes. <...> When disputes are not dealt with in a timely manner, greater efforts may be needed to solve them. <...> When infighting threatens team morale it is recommended to solve the situation with a constructive conversation. <...> Those who deal successfully with potential conflicts are far more likely to receive added responsibilities and promotions, in addition to the pay increases and respect that come with them. <...> On the other hand, not dealing successfully with conflict can potentially relegate you to a career backwater. <...> Whatever the situation, whether engineering team members are quarreling or one person’s behavior is impacting the entire work culture, a manager must be able to step in, take charge and do so in a way that does not contribute to the drama. <...> To successfully navigate workplace conflict, managers must be able to confront team members in a positive, productive manner. <...> For any manager, these conversations can be crucial. <...> Ongoing conflict and drama can, of course, have a ripple effect on everyone, and the last thing any company needs is a dip in morale. <...> Assuming this situation doesn’t call for firing, there is a great deal a manager can do to help resolve the problem and preserve group harmony [1]. <...> In having these conversations, here are three things to keep in mind. 1. <...> It is tempting to place blame and pin an entire problem directly on someone else. <...> A constructive solution, despite our first impressions, involves shelving the urge to blame and taking a step back. <...> How you phrase things makes all the difference. <...> You can make the conversation productive by focusing the language on you. <...> For example, you can say, “I notice you missed the last two staff meetings” or “The other day I overheard your comments about Sam (the technician).” The alternative would sound like this: “You missed the last two staff meetings” or “You made <...>