Министерство образования и науки Российской Федерации
Федеральное государственное бюджетное образовательное учреждение
высшего профессионального образования
«ЛИПЕЦКИЙ ГОСУДАРСТВЕННЫЙ ТЕХНИЧЕСКИЙ УНИВЕРСИТЕТ»
QUALITY MANAGEMENT. <...> QUALITY MANAGEMENT (part I)
Quality management is a method for ensuring that all the activities necessary
to design, develop and implement a product or service are effective and efficient with
respect to the system and its performance. <...> Quality management can be considered to
have three main components: quality control, quality assurance and quality
improvement. <...> Quality management therefore uses quality assurance and
control of processes as well as products to achieve more consistent quality. <...> Quality
Management is all activities of the overall management function that determine the
quality policy, objectives and responsibilities and implement them by means such as
quality control and quality improvements within a quality system. <...> This craft
based approach to quality and the practices used were major inputs when quality
management was created as a management science. <...> During the industrial revolution, the importance of craftsmen was diminished
as mass production and repetitive work practices were instituted. <...> He is sometimes called "the father of scientific management." He was one of the
intellectual leaders of the Efficiency Movement and part of his approach laid a further
foundation for quality management, including aspects like standardization and
adopting improved practices. <...> Henry Ford also was important in bringing process and
quality management practices into operation in his assembly lines. <...> Walter A. Shewhart made a major step in the evolution towards quality
management by creating a method for quality control for production, using statistical
methods, first proposed in 1924. <...> W. Edwards Deming later applied statistical process control
methods in the United States during World War II, thereby successfully improving
quality in the manufacture of munitions and other strategically important products. <...> After the second world war, Japan decided to make quality improvement
a national imperative as part of rebuilding their economy, and sought the help of
Shewhart, Deming and Juran, amongst others. <...> W. Edwards Deming championed
Shewhart's ideas in Japan from 1950 onwards. <...> In
the 1980s Deming was asked by Ford Motor Company to start a quality initiative
after they <...>
Quality_management._Basic_principles..pdf
СОДЕРЖАНИЕ
Text 1. QUALITY MANAGEMENT (part I) .......................................................... 4
Text 2. QUALITY MANAGEMENT (part II) ......................................................... 9
Text 3. SEVEN RULES FOR MANAGING QUALITY.........................................14
Text 4. QUALITY MANAGEMENT SYSTEM .....................................................15
Text 5. TOTAL QUALITY MANAGEMENT (part I) ............................................21
Text 6. TOTAL QUALITY MANAGEMENT (part II)...........................................26
Text 7. BUSINESS PROCESS REENGINEERING ...............................................31
Text 8. QUALITY ASSURANCE (part I) ..............................................................33
Text 9. QUALITY ASSURANCE (part II) ............................................................38
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